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Return Policy

Returned items must be unopened and in new condition. Returns must be received by us within 30 days of delivery. We do not offer returns for printing errors caused by the client, but we will process new bands for a discounted price. If there was an error caused by Personalcigarbands.com in the personalization process we will replace your bands free of charge. Contact us at orders@personalcigarbands.com to ask for a Return/Exchange Authorization Request form. Please indicate your name, order number, items you’re returning, and reason for return. We will provide you with a return label to ship the item(s) back to us and a return form via email. Fill out and print the form to send with the return. We will e-mail you as soon as we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 1-3 business days of our receiving your return. Standard processing time is 2-5 business days for the credit to appear on your account.